FAQ


Q: I bought one of your combination locking bags with the keyhole but it didn’t come with a key?

A: The keyhole is designed to allow TSA officers to gain access to your bag when travelling through airports. These keys are meant to be carried by federal employees only. TSA Keys can be easily purchased online however depending on your state laws it may be an offence to have one of these keys in your possession and as such we do not include them with our bags. The bags are designed so that the customer uses the combination lock to gain access to the contents of the bag



Q: Are these bags waterproof?

A: Our range of smell proof bags feature a water repellant vegan leather exterior however this DOES NOT mean our bags are waterproof however the material will be water resistant to spills or rain.



Q: I have an issue/fault/query with my bag


A: Please email us at: info@sindicase.com so we can sort this out for you




Q: I’m interested in stocking your bags in my dispensary/smoke shop


A: Please email us at: wholesale@sindicase.com for all wholesale enquiries

 



Q: I’ve lost the instructions to reset my code

A: Please follow the steps below 

Odor-Proof-Bags-Instructions